1.  How do I cancel my enrollment? How do I opt out?

To STOP any Mobile Program at any point —simply reply STOP to "55065".

2.  How do I receive help?

For HELP reply HELP to "55065".

3.  How much does the program cost?

Message and data rates may apply. We never charge you for the messages, however, your mobile service provider
may charge you for SMS text messages as a part of your contract or service. Please contact your mobile service provider
for details.

4.  How many messages will I receive?

You may receive approximately 4 messages per month depending on the frequency of your medical
prescription refills. After opting in and receiving your coupon, you may opt to receive refill reminders
with a new discount.

5.  What does this program accomplish?

Our programs work via text messages to your mobile phone, which you can redeem for savings for
specific offers that can help you save on your out-of-pocket expenses. Simply show these text messages
to your pharmacist when you pick up your prescription to take advantage of discount, alerts, and other
services. You may also receive text message reminders of when your nex prescription is due, along with
additional savings information and services. It saves you time and money - all in a safe, easy, and private
manner.

6.  I don't have a mobile phone—can I still get the savings?

If you received a mobile program brochure along with your prescription, you may be able to
obtain assistance without text messaging. Review the terms on the printed brochure for details.

7.  Will you share my personal information with third parties?

We respect your interest in keeping your personal information private. We will never sell or rent your information
to any third parties or outside mailing lists. For more information, see our privacy policy or review the terms of your offer.

8.  What happens if I don't get my reminder message?

If you don't receive a text reminder when you're expecting it, contact the Mobile
Program 1-800 number found on the coupon.

9.  What if I currently use other savings offers? Can I take advantage of this offer too?

Typically, no - only one offer can be used at a time, however refer to your offer terms for details.

10.  Will this offer work with my private insurance coverage? Are there any restrictions on this offer?

Yes, this offer will work with your private insurance. However, most savings offers are not valid for prescriptions reimbursed or paid under Medicare,
Medicaid, or any government (public insurance) programs, or any private payer in the state of Massachusetts. For full eligibility requirements,
please refer to your offer terms.

11. What if I have signed up for medication reminders for other medications—how will I know which medication refill is due?

Each text message reminder you receive will indicate which medication it is for.

1.  How do I send a text message to enroll in a Mobile Program?

Most phones make it very easy to text; however, not all phones work in exactly the same way. You may enroll simply by sending a text message with the
corresponding offer details (each offer will have specific directions, i.e. “Text BRAND to 12345.”) and following the prompts via text. Generally, you can
follow these steps to generate an SMS or Text Message:

Step 1:  Access the main menu on your cell phone
Step 2:  In the menu, select the option corresponding to “Messages”
Step 3:  Select “Create new message”
Step 4:  Enter the message using the letters on the keypad – the body of this message should only be the trigger word, for example: “BRAND”
Step 5:  In the recipient field, enter the short code number, e.g.”12345” in the “To” section of the message.
Step 6:  To send your completed message, select “Send” or go to message “Options” and select “Send.”
Step 7:  Confirm that the message has been sent.

You should momentarily receive a text message from the same number. Follow the steps to enroll in the appropriate mobile program. If you do not receive a
text message, ensure that all fields are entered correctly. .
 

2.  Will I be charged for the text messages I receive from the Program?

Message and data rates may apply; however, this program is not a premium service and generally does not incur any special fees.
Please contact your service provider for details. You may receive approximately four messages a month depending on the frequency of your
medical prescription refills.

3.  How many total text messages could I receive?

You will receive some preliminary text messages when you enroll in the program, plus reminders when upcoming prescriptions are due.
For the number of message per month or total number you may receive, refer to the terms of your offer.

1.  What happens if my phone is switched off?

The message will go to your text message in-box and may be deleted after a certain time, depending on your provider.
Contact your mobile service provider to find out how long messages are held before they are deleted.

2.  Will I receive my mobile program text messages when I'm traveling abroad?

Yes, but you may have to pay additional charges from your provider to receive messages when traveling abroad.
Contact your mobile service provider for more information.

3.  What should I do if my mobile number changes?

If your mobile number changes, you may re-enroll in the mobile program by texting the unique trigger word and short
code corresponding to your offer, or any other method you may have originally enrolled.

4.  What if I lose my mobile phone or it stops working?

If you need to replace your mobile phone but your number remains the same, your text messages
from our mobile programs should continue without interruption. If you discontinue your mobile
service or need to change your number, you may simply re-enroll in the program to receive your messages.

1.  I lost the sticker that I was supposed to show to the pharmacist. What do I do?

If the pharmacist has any questions, have him/her refer to the corresponding offer web-link for pharmacy instructions or call the phone number associated with the
offer. This may be found on either the mobile program brochure or the text message(s) containing the offer BIN, PCN, and Group Number.

2.  What if my pharmacist doesn't know about the mobile program for my offer and won't honor my savings?

We've worked hard to make as many pharmacists as possible aware of the each mobile program; however, some may not yet be familiar with it. Simply refer your pharmacist to the corresponding offer web-link for pharmacy instructions or call the phone number associated with the offer. This may be found on either the mobile program brochure or the text message(s) containing the offer BIN, PCN, and Group Number.

For additional Help about any mobile programs, text HELP to short code 55065, email info@121hm.com, or call 1-866-931-1211.